Threshold Management Owner Handbook

Welcome to the Threshold Management Owner Handbook — your comprehensive resource for understanding how our property management team protects, maintains, and grows your investment across Miami and South Florida. This guide is designed to promote transparency, consistency, and inclusivity in every aspect of our operation, ensuring compliance with all federal, state, and local housing standards.

1. Property Onboarding & Documentation

Each property we manage begins with a structured onboarding process that includes inspections, documentation of condition, and verification of permits and compliance. Owners receive digital records of all photos, reports, and lease documentation through the Threshold Owner Portal for full transparency.

2. Tenant Relations & Screening

We follow strict Fair Housing and Equal Opportunity guidelines in every screening process. Our tenant selection system evaluates applicants using credit, income, and rental history criteria—never personal characteristics. We aim to create stable tenancies built on mutual respect, safety, and legal compliance.

3. Rent Collection & Accounting

Rent is collected through a secure online platform that allows both tenants and owners to monitor payment history in real time. Late fees, notices, and deposits are processed automatically, ensuring consistency and accuracy in compliance with Florida’s landlord-tenant regulations.

4. Maintenance Standards & Vendor Oversight

All maintenance requests are tracked digitally. If the issue is under $500, our approved vendor network is authorized to repair immediately. Requests exceeding this limit are routed to the property owner for review and approval. All vendors are licensed, insured, and compliant with ADA and OSHA safety requirements.

5. Emergency Response Protocols

Our team maintains 24/7 coverage for emergencies affecting habitability, including HVAC, plumbing, electrical, and safety systems. Contractors are dispatched immediately, with owners notified in real time. Post-repair documentation is uploaded within 24 hours to ensure accountability.

6. Financial Reporting & Owner Statements

Threshold provides detailed monthly financial statements, including rent income, vendor invoices, and trust accounting summaries. Each report follows GAAP standards and includes year-end summaries for tax filing convenience.

7. Preventive Maintenance Planning

To minimize unexpected expenses, we perform seasonal inspections of HVAC, roofing, plumbing, and structural systems. Our data-driven maintenance plan prioritizes longevity, efficiency, and tenant comfort while protecting your property’s long-term value.

8. Lease Renewal & Rent Optimization

Lease renewals are reviewed 60 days before expiration. Market analytics and rental comparables across Miami-Dade County help us adjust pricing strategically. Our goal is to retain qualified tenants while maintaining competitive returns for owners.

9. Legal Compliance & Fair Housing

Threshold adheres strictly to federal Fair Housing laws, ADA accessibility standards, and Florida Statutes Chapter 83. Our policies are designed to prevent discrimination, promote inclusivity, and protect all residents and property owners equally.

10. Accessibility & ADA Compliance

We actively assess our managed properties for accessibility improvements. Whether it’s ramp access, signage, or web accessibility, our approach ensures equitable access for all tenants and guests under the Americans with Disabilities Act (ADA).

11. Property Inspections

Routine inspections occur bi-annually to document conditions and identify potential concerns. Each inspection includes photographs, technician notes, and repair recommendations shared directly with owners through the online portal.

12. Insurance & Risk Management

Property owners are required to maintain adequate insurance coverage. Our team assists in verifying certificates of liability from all vendors and ensures all work orders align with state safety codes to reduce exposure to risk.

13. Owner Communication Protocol

Our communication structure prioritizes responsiveness. Owners receive updates through automated notifications and direct contact within one business day. A dedicated property manager remains the main point of contact for all strategic matters.

14. Vendor Selection & Accountability

Vendors undergo a thorough screening process that includes background verification, insurance validation, and adherence to fair pay practices. This ensures that every contractor represents Threshold’s values of integrity, quality, and respect.

15. Security & Technology Integration

We leverage encrypted platforms for communication, maintenance tracking, and document storage. This digital-first approach increases efficiency and ensures all sensitive data meets privacy compliance standards.

16. Sustainability & Efficiency

We support eco-friendly maintenance practices such as energy-efficient appliances, LED lighting, and water-saving fixtures. Sustainable management not only reduces costs but strengthens community value and environmental responsibility.

17. Turnover Preparation

At lease end, our turnover process includes inspection, cleaning, and scheduling any repairs or upgrades before the next tenant move-in. This ensures continuous occupancy and consistent property standards across all Threshold-managed units.

18. Owner Portal Overview

Through the secure owner portal, you can access statements, invoices, inspection photos, and tenant communications 24/7. The portal also integrates directly with our accounting and maintenance software for real-time visibility.

19. Ethical & Inclusive Practices

We maintain a zero-tolerance policy for discrimination or harassment in any form. Our inclusion principles apply equally to staff, tenants, and vendors, reflecting Miami’s diverse community and ensuring fair, ethical operations at every level.

20. Continuous Improvement

Threshold Management continuously refines its operations through audits, feedback, and AI-driven data analytics to stay ahead of industry standards. Our commitment to innovation ensures property owners receive the most effective management solutions in the market.